12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
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12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
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6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
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Image of consultation paper
15 November 2017
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]
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Front cover of the Annual Report and Accounts 2016-17
13 July 2017
The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. In 2016-17 we received 15,112 complaints and new enquiries and closed […]
Continue reading about Annual Report and Accounts 2016-17 published21 April 2017
The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]
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Denise Fowler headshot
24 February 2017
Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.
Continue reading about Housing Ombudsman Denise Fowler to take on new role12 January 2017
The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18. It includes the level of subscription fee, plus an update on performance for the current year. The […]
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The Housing Ombudsman has published her Annual Report and Accounts 2015-16. The report sets out a year of significant change and positive achievement. The Housing Ombudsman, Denise Fowler, has led an organisational review that is […]
Continue reading about Housing Ombudsman’s Annual Report and Accounts 2015-16 published12 May 2016
The Housing Ombudsman has published the Corporate Plan 2016 – 2019. Setting out how we will work towards achieving the new vision and strategic objectives. Launched earlier this year, the new vision, Housing Matters: Fairness […]
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