New ARAC members appointed
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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New report focuses on leaseholders and shared owners
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
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Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
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Third Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
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Ombudsman’s second Insight report shares latest data and case studies
22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
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Business Plan 2020-21 and revised Scheme published
3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
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New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
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Annual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
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