Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
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Third Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
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Ombudsman’s second Insight report shares latest data and case studies
22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
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Business Plan 2020-21 and revised Scheme published
3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
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New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
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Annual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 publishedNew report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
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Housing Ombudsman issues special report on Metropolitan
16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
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