5 January 2022
The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.
Continue reading about Next Spotlight reports to focus on noise and managing agent relationships
14 December 2021
A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.
Continue reading about Group complaint demonstrates impact of Housing Ombudsman decisions
30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
Continue reading about Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence
23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows increase in complaints
18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
Continue reading about Severe maladministration finding on Abri case for significant detriment to vulnerable resident
9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
Continue reading about Housing Ombudsman issues 29 complaint handling failure orders
26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
Continue reading about Housing Ombudsman urges zero tolerance approach on damp and mould
19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
Continue reading about Online casebook reaches almost 1,000 decisions
14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Continue reading about Housing Ombudsman launches consultation on three year plan
7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years