News: Press releases

Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

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New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

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Annual Report 2018-19 published

23 July 2019

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

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New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

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Housing Ombudsman issues special report on Metropolitan

16 January 2019

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

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Housing Ombudsman launches consultation on three year corporate plan

12 November 2018

We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.

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Housing Ombudsman appoints new Panel of Advisors

12 July 2018

The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.

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Annual report 2017-18 published

6 July 2018

The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.

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Image of consultation paper

Housing Ombudsman launches consultation on plans for 2018-19

15 November 2017

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Front cover of the Annual Report and Accounts 2016-17

Annual Report and Accounts 2016-17 published

13 July 2017

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