11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
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5 December 2024
Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
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28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
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21 November 2024
Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
Continue reading about Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
Continue reading about Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management
12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
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5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Continue reading about Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
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3 October 2024
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.
Continue reading about Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response
1 October 2024
Ombudsman announces special investigation report into Wandle following high maladministration rate
Continue reading about Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints