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News: Press releases

New build show homes on a purpose built estate near London

New report focuses on leaseholders and shared owners

7 September 2020

We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]

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Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

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Annual Report 2018-19 published

23 July 2019

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

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