30 April 2026
Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order.
Continue reading about Onward Homes introduces new processes after vulnerable family left living with multiple hazards
19 March 2026
An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.
Continue reading about Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent
5 March 2026
Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels
Continue reading about Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships
26 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.
Continue reading about Housing Ombudsman highlights the importance of meaningful apologies in complaint handling
3 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.
Continue reading about Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector
20 January 2026
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).
Continue reading about Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements
16 December 2025
We have published our Annual Report and Accounts for 24-25.
Continue reading about Annual Report and Accounts (ARA) 24-25 published
Close-up Of A Shocked Woman Looking at moldy room
20 November 2025
We have published our latest severe maladministration report. This focuses on leaks, one of the primary causes of damp and mould in homes.
Continue reading about Housing Ombudsman shares learning from ‘complex’ leak cases
Closeup of man hand holding cardboard at new home. Young man unpacking boxes in new apartment. Man hand carrying carton box while relocating with his girlfriend.
18 November 2025
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
Continue reading about Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
28 October 2025
Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report
Continue reading about Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report