News: Press releases

Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home  

18 January 2022

The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.

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Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass

Housing Ombudsman issues 29 complaint handling failure orders 

9 November 2021

The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.

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