Press releases Archives - Housing Ombudsman

Housing Ombudsman’s Annual Complaints Review finds landlords resolving more issues before they escalate

15 September 2026

We’ve published our Annual Complaints Review for 2025-26. It shows more residents are coming to us with their complaints, and more landlords are resolving issues appropriately before they reach us.

Housing Ombudsman publishes revised Scheme and consultation outcome ahead of STAIRs

30 July 2026

We have published our response to the Social Tenant Access to Information Requirements (STAIRs) consultation. Alongside this, we have updated our Scheme.

New Ombudsman report identifies lessons from monitoring the Complaint Handling Code

28 July 2026

We have released our first report looking at insights from our duty to monitor compliance against the Complaint Handling Code.

Interim Housing Ombudsman appointed

15 July 2026

Andrea Keenoy will serve as interim Ombudsman from 01 August.

Man and woman in the background while leak is caught by a bucket in the foreground

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

2 July 2026

We have released our latest ‘learning from severe maladministration’ report. It focuses on roof leaks, an emerging issue within our casework.

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

25 June 2026

We have released our latest Insight report, providing an overview of the common themes from our further investigation reports.

Man kneeling on floor wearing proctieve cleaning gear spraying under cabinets

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

16 June 2026

We have published the findings of 2 wider orders for 2 different landlords that relate to pest infestations.

birds eye view of rows of red brick houses

Landlords share extensive learning following Housing Ombudsman’s further investigation process

4 June 2026

We have released our latest overview of our further investigations.

Person standing indoors by a large window, looking outside with a hand resting against the chin. The person is wearing a light blue shirt over a white T-shirt and neutral-coloured trousers. Natural light comes through the window, showing a blurred view of buildings outside and a brick wall along the window frame.

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

28 May 2026

We have released our latest ‘learning from severe maladministration’ report.

woman scrubbing mould off wall near window in yellow gloves

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

30 April 2026

Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order.

News: Press releases

Housing Ombudsman’s Annual Complaints Review finds landlords resolving more issues before they escalate

Housing Ombudsman publishes revised Scheme and consultation outcome ahead of STAIRs

New Ombudsman report identifies lessons from monitoring the Complaint Handling Code

Interim Housing Ombudsman appointed

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

Landlords share extensive learning following Housing Ombudsman’s further investigation process

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

News Archive