News: Press releases

Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

8 November 2023

The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]

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Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities

2 November 2023

The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.

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‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour

12 October 2023

The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.

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Housing Ombudsman publishes revised Scheme to extend fairness to all residents beyond individual complaints

10 October 2023

The Housing Ombudsman has gained new powers to issue wider orders under the Social Housing Regulation Act, allowing it to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.

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Photograph of damp and mould on walls and ceiling Damage caused by water leakage on a wall and ceiling

Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody

5 October 2023

Peabody has been ordered to pay £8,300 in compensation in two cases after leaving residents in poor state of repair for years, with one resident and her family living with leaks for three years.

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