Press releases Archives - Housing Ombudsman

Interim Housing Ombudsman appointed

15 July 2026

Andrea Keenoy will serve as interim Ombudsman from 01 August.

Man and woman in the background while leak is caught by a bucket in the foreground

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

2 July 2026

We have released our latest ‘learning from severe maladministration’ report. It focuses on roof leaks, an emerging issue within our casework.

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

25 June 2026

We have released our latest Insight report, providing an overview of the common themes from our further investigation reports.

Man kneeling on floor wearing proctieve cleaning gear spraying under cabinets

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

16 June 2026

We have published the findings of 2 wider orders for 2 different landlords that relate to pest infestations.

birds eye view of rows of red brick houses

Landlords share extensive learning following Housing Ombudsman’s further investigation process

4 June 2026

We have released our latest overview of our further investigations.

Person standing indoors by a large window, looking outside with a hand resting against the chin. The person is wearing a light blue shirt over a white T-shirt and neutral-coloured trousers. Natural light comes through the window, showing a blurred view of buildings outside and a brick wall along the window frame.

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

28 May 2026

We have released our latest ‘learning from severe maladministration’ report.

woman scrubbing mould off wall near window in yellow gloves

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

30 April 2026

Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order.

Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent

19 March 2026

An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.

Consultation on our Business Plan 2026-27

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

5 March 2026

Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels

Man sitting on a couch looking concerned. Another persons shoulder is out of foucs in front of the camera, they are facing the man.

Housing Ombudsman highlights the importance of meaningful apologies in complaint handling

26 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.

News: Press releases

Interim Housing Ombudsman appointed

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

Landlords share extensive learning following Housing Ombudsman’s further investigation process

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

Housing Ombudsman highlights the importance of meaningful apologies in complaint handling

News Archive