17 November 2020
The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.
Continue reading about Housing Ombudsman statement on the Social Housing White Paper22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
Continue reading about Report published on five cases of severe maladministration25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
Continue reading about New ARAC members appointed7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
Continue reading about New report focuses on leaseholders and shared owners3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
Continue reading about Annual Report 2019-20 published1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the Regulator30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
Continue reading about Third Insight report highlights Covid-19 impact on complaints20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
Continue reading about Statement on proposals to remove the democratic filter7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistency22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studies