Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find more information online.

Latest News

Memorandum of Understanding with the Regulator of Social Housing signed

21 April 2017

The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]

Continue reading
Denise Fowler headshot

Housing Ombudsman Denise Fowler to take on new role

24 February 2017

Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.

Continue reading

Housing Ombudsman launches consultation on 2017-18 plans and budget

12 January 2017

The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18. It includes the level of subscription fee, plus an update on performance for the current year. The […]

Continue reading

Housing Ombudsman’s Annual Report and Accounts 2015-16 published

15 July 2016

The Housing Ombudsman has published her Annual Report and Accounts 2015-16. The report sets out a year of significant change and positive achievement. The Housing Ombudsman, Denise Fowler, has led an organisational review that is […]

Continue reading

Housing Ombudsman publishes Corporate Plan 2016 to 2019

12 May 2016

The Housing Ombudsman has published the Corporate Plan 2016 – 2019. Setting out how we will work towards achieving the new vision and strategic objectives. Launched earlier this year, the new vision, Housing Matters: Fairness […]

Continue reading

A Public Service Ombudsman

16 June 2015

We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman.

Continue reading

Housing Ombudsman welcomes plans for a new Public Service Ombudsman

25 March 2015

The Housing Ombudsman welcomes the Government’s announcement today to introduce a new Public Service Ombudsman and to keep the Housing Ombudsman Service as a separate entity.

Continue reading