20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
Continue reading about Statement on proposals to remove the democratic filter7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistency22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studies3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading about Business Plan 2020-21 and revised Scheme published23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading about New Insight report shares knowledge and learning from casework25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue reading about Housing Ombudsman launches consultations for improved service2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue reading about Richard Blakeway starts new role as Housing Ombudsman23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue reading about Our response to the New Homes Ombudsman consultation23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 published6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue reading about Housing Ombudsman publishes new three-year plan