We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News

New 2021 dates set for Complaint Handling Code webinars

18 December 2020

We have added new webinar dates on the Complaint Handling code for 2021

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A new series of webinars on our new Complaint Handling Code are set for 2021. The Code provides a framework for effective complaint resolution by landlords and helps to create a positive complaint handling culture for the benefit of both landlord staff and residents.

As well as setting out expectations for boards, senior executives and frontline staff, the Code will help residents in knowing what to expect from their landlord when they make a complaint and how to progress their complaint.

We have added two webinars taking place in January for both landlords and residents

  • 8 January
  • 22 January

Read more about the code and find the links to register for the webinars on our complaint handling code page