We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News

Housing Ombudsman Service holds regional discussion forums for landlords

23 February 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process

We are holding a series of virtual regional forums for landlords throughout 2021. These forums will give landlords the opportunity to hear from the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning.

What to expect:

  • Complaint Handling Failure Orders – purpose and Ombudsman expectations
  • Self-Assessment Process – purpose and Ombudsman expectations
  • Case studies, discussions and Q&As

The dates are:

West Midlands Virtual Forum: Tuesday 2 March 10:30 AM                

Eastern Region Virtual Forum: Thursday 11 March 2:30 PM

South West Region Virtual Forum: Thursday 18 March 2:30 PM

East Midlands Virtual Forum: Wednesday 24 March, 10:30AM

Attendance will be on a first come, first service basis. Please register your interest using the links above.

Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page