We are holding a series of virtual regional forums for landlords throughout 2021. These forums will give landlords the opportunity to hear from the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning.
What to expect:
- Complaint Handling Failure Orders – purpose and Ombudsman expectations
- Self-Assessment Process – purpose and Ombudsman expectations
- Case studies, discussions and Q&As
The dates are:
West Midlands Virtual Forum: Tuesday 2 March 10:30 AM Register
Eastern Region Virtual Forum: Thursday 11 March 2:30 PM Register
South West Region Virtual Forum: Thursday 18 March 2:30 PM Register
East Midlands Virtual Forum: Wednesday 24 March, 10:30AM Register
Attendance will be on a first come, first service basis. Please register your interest using the links above.
Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page