New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Housing Ombudsman Service holds regional discussion forums for landlords

23 February 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process

people attending meeting

We are holding a series of virtual regional forums for landlords throughout 2021. These forums will give landlords the opportunity to hear from the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning.

What to expect:

  • Complaint Handling Failure Orders – purpose and Ombudsman expectations
  • Self-Assessment Process – purpose and Ombudsman expectations
  • Case studies, discussions and Q&As

The dates are:

West Midlands Virtual Forum: Tuesday 2 March 10:30 AM                Register

Eastern Region Virtual Forum: Thursday 11 March 2:30 PM              Register

South West Region Virtual Forum: Thursday 18 March 2:30 PM       Register

East Midlands Virtual Forum: Wednesday 24 March, 10:30AM          Register

Attendance will be on a first come, first service basis. Please register your interest using the links above.

Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page