Business Plan 2020-21 and revised Scheme published
3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading about Business Plan 2020-21 and revised Scheme publishedNews: Press releases
New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
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Annual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 publishedNew report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
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Housing Ombudsman issues special report on Metropolitan
16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
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Housing Ombudsman launches consultation on three year corporate plan
12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
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Housing Ombudsman appoints new Panel of Advisors
12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Continue reading about Housing Ombudsman appoints new Panel of AdvisorsAnnual report 2017-18 published
6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
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