23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
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18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
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9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
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26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
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19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
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14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
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7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
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29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
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22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
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1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue reading about Complaints to the Ombudsman continue to rise