Resource and respect complaint teams, says Ombudsman
7 June 2022
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
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Severe maladministration for Hackney’s damp and mould delays
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
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Severe maladministration for Clarion’s complaint handling failings
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
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Ombudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
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Severe maladministration for Tendring Council’s significant and avoidable delays
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
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Ombudsman calls for stronger regulation of managing agents
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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Two severe maladministration findings for L&Q
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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First annual review of complaints examines sector’s performance
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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New three-year plan focused on meeting unprecedented increase in demand
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
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Two severe maladministration findings for LB Lambeth’s failings on damp and mould case
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
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