News Archives - Page 22 of 30 - Housing Ombudsman

Supplier responses to our Social Value survey

30 May 2022

Social Value responses from our strategic suppliers

Severe maladministration for Hackney’s damp and mould delays

26 May 2022

The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.

Severe maladministration for Clarion’s complaint handling failings

12 May 2022

We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.

Severe maladministration for Clarion’s repeated complaint handling failures

26 April 2022

The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.

Ombudsman launches call for evidence on noise complaints

13 April 2022

We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.

Severe maladministration for Tendring Council’s significant and avoidable delays

31 March 2022

Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.

Ombudsman calls for stronger regulation of managing agents

22 March 2022

Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated

Two severe maladministration findings for L&Q

15 March 2022

The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.