News Archives - Page 22 of 31 - Housing Ombudsman

Ombudsman plans systemic investigation into record keeping as latest cases published

12 July 2022

Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.

Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak

6 July 2022

We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.

Housing Ombudsman makes 1,250 remedies during final quarter of financial year

28 June 2022

Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

21 June 2022

Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.

Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

15 June 2022

We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.

Supplier responses to our Social Value survey

30 May 2022

Social Value responses from our strategic suppliers

Severe maladministration for Hackney’s damp and mould delays

26 May 2022

The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.

Severe maladministration for Clarion’s complaint handling failings

12 May 2022

We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.

Severe maladministration for Clarion’s repeated complaint handling failures

26 April 2022

The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.

Ombudsman launches call for evidence on noise complaints

13 April 2022

We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.

News: News

Ombudsman plans systemic investigation into record keeping as latest cases published

Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak

Housing Ombudsman makes 1,250 remedies during final quarter of financial year

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

Supplier responses to our Social Value survey

Severe maladministration for Hackney’s damp and mould delays

Severe maladministration for Clarion’s complaint handling failings

Severe maladministration for Clarion’s repeated complaint handling failures

Ombudsman launches call for evidence on noise complaints

News Archive