12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about "Severe maladministration for Clarion’s complaint handling failings"
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11 May 2022
We are aware that we are experiencing technical difficulties with our telephone service and are looking into this as a matter of urgency.
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5 May 2022
The latest episode of our podcast
Continue reading about "Our latest podcast discusses our strengthened Complaint Handling Code"
28 April 2022
See important message about our info@housing-ombudsman.org.uk in box
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Damage caused by water leakage on a wall and ceiling
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
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Newsletter concept text appearing behind torn brown paper envelope
25 April 2022
The April issue of our e-newsletter is out now.
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13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about "Ombudsman launches call for evidence on noise complaints"
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5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
Continue reading about "Ombudsman’s online casebook reaches nearly 1,800 decisions"
closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about "Severe maladministration for Tendring Council’s significant and avoidable delays"
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
Continue reading about "Ombudsman calls for stronger regulation of managing agents"