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Closes on 12 November 2021. Full details are in our consultation document

News: News

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Online casebook reaches almost 1,000 decisions

19 October 2021

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

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Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

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Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs

29 September 2021

The Housing Ombudsman has found severe maladministration for Golding Home’s complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.

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