6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
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25 February 2025
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
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20 February 2025
A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.
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Mould and damp staining painted wall surface around an internal home window.
6 February 2025
Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]
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5 February 2025
Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.
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30 January 2025
Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health
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23 January 2025
Ombudsman shares steps to improve knowledge and information management following Spotlight report
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16 January 2025
Housing Ombudsman orders Sage Homes to conduct an independent review which found failings in Sage Home’s approach to addressing vulnerabilities and safeguarding concerns.
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9 January 2025
Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition
Continue reading about Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition
11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
Continue reading about Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction