Housing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue readingNews: News
Read our latest e-newsletter
16 September 2019
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue reading
Richard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue reading
New workshops shine the spotlight on repairs
29 August 2019
Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?
Continue reading
New videos launched
2 August 2019
We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.
Continue reading
Read our latest e-newsletter
1 August 2019
The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.
Continue reading
Subscription invoices 2019-20
6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Continue reading
Housing Ombudsman publishes new three-year plan
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue readingOnline complaint form: technical issues
6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
Continue reading
New report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Continue reading