New videos to support residents with the complaints process
14 July 2025
These videos are designed to support residents understand our complaints process better.
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Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand
3 July 2025
The Housing Ombudsman has published its Corporate Strategy 2025-30 and Business Plan for 2025-26, approved by the Secretary of State.
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Property investment and house mortgage financial. Wooden blocks stacked steps to House. Concept of home loan and risk management.
Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
2 July 2025
Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
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Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders
19 June 2025
Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders
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Richard Blakeway extended in Housing Ombudsman role
17 June 2025
The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.
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Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints
29 May 2025
The Housing Ombudsman has released its latest Spotlight report titled “Repairing Trust” which sheds light on the national crisis in maintaining England’s social housing.
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Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement
22 May 2025
The Housing Ombudsman has published a special investigation into Hackney Council, revealing multiple missed opportunities to identify root causes to improve its service to residents.
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Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law
20 May 2025
Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law
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Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns
15 May 2025
Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns.
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Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
Continue reading about Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’