News: News

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New complaints code aims for speedier redress and more consistency

7 July 2020

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

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Read our latest e-newsletter

26 June 2020

The June issue of our e-newsletter, Housing Ombudsman News, is available now.

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Ombudsman’s second Insight report shares latest data and case studies

22 June 2020

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords. 

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New guidance for landlords on complaint handling and coronavirus

8 April 2020

Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time

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Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

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Read our latest e-newsletter

5 March 2020

The March issue of our e-newsletter, Housing Ombudsman News, is available now.

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Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

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New guidance for landlords

10 February 2020

We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints

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New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

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New HQN repairs workshops for 2020

13 December 2019

We’ve arranged a new a series of workshops to help landlords deal with repairs complaints

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