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20 July 2021
The latest issue of our e-newsletter, Housing Ombudsman News is out now
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20 July 2021
We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice
Continue reading about "Our first podcast discusses complaints as Covid-19 restrictions change"
15 July 2021
Webinars for landlords focused on dealing with cladding complaints.
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6 July 2021
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
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The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
29 June 2021
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
Continue reading about "Our online casebook reaches 350 decisions for wider learning across the sector"
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23 June 2021
We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.
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10 June 2021
Housing Ombudsman is committed to social value principles when we do business with suppliers.
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2 June 2021
The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
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24 May 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.
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18 May 2021
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised
Continue reading about "Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints"