7 December 2023
The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.
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5 December 2023
Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.
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30 November 2023
The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.
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Mould and damp staining painted wall surface around an internal home window.
23 November 2023
The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.
Continue reading about "Residents with cancer and chronic asthma left in damp and mould for almost 2 years"
21 November 2023
Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
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16 November 2023
Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
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15 November 2023
Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
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Pest Control Exterminator Services Spraying Termite Insecticide
14 November 2023
Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings
Continue reading about "Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings" Mould and damp staining painted wall surface around an internal home window.
8 November 2023
The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]
Continue reading about "Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed"
Cropped image of businessman's hands covering paper team on wooden table
2 November 2023
The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.
Continue reading about "Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities"