18 March 2020
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page
Continue reading5 March 2020
The March issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue reading3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
Continue reading23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading13 December 2019
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Continue reading14 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Continue reading25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue reading16 September 2019
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue reading2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
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