11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
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5 December 2024
Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
Continue reading about Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
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21 November 2024
Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
Continue reading about Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
Continue reading about Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management
12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
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6 November 2024
We are taking a big step towards providing a more inclusive service to residents.
Continue reading about Ombudsman updates online webform to improve resident complaint journey
5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Continue reading about Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Property investment and house mortgage financial. Wooden blocks stacked steps to House. Concept of home loan and risk management.
22 October 2024
The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.
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16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
Continue reading about Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings