7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading26 June 2020
The June issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue reading22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading8 April 2020
Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time
Continue reading18 March 2020
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page
Continue reading5 March 2020
The March issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue reading3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
Continue reading23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading13 December 2019
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Continue reading
