News: News

Housing Ombudsman launches consultations for improved service

25 October 2019

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

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Read our latest e-newsletter

16 September 2019

The September issue of our e-newsletter, Housing Ombudsman News, is available now.

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Richard Blakeway starts new role as Housing Ombudsman

2 September 2019

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

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New workshops shine the spotlight on repairs

29 August 2019

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?

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New videos launched

2 August 2019

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

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Read our latest e-newsletter

1 August 2019

The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.

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Subscription invoices 2019-20

6 June 2019

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

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Housing Ombudsman publishes new three-year plan

6 June 2019

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

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Online complaint form: technical issues

6 June 2019

We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]

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New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

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