Beth Smith, Author at Housing Ombudsman

Report published on five cases of severe maladministration

22 October 2020

We have issued a report on complaints where severe maladministration was found in 2019-20

New ARAC members appointed

25 September 2020

We have appointed two new members to our Audit and Risk Assurance Committee

New report focuses on leaseholders and shared owners

7 September 2020

We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]

Annual Report 2019-20 published

3 September 2020

The Housing Ombudsman’s Annual Report for 2019-20 has been published today

Ombudsman’s new powers take effect including working with the Regulator

1 September 2020

New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.

Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

New complaints code aims for speedier redress and more consistency

7 July 2020

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

Ombudsman’s second Insight report shares latest data and case studies

22 June 2020

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.