New videos to support residents with the complaints process
14 July 2025
These videos are designed to support residents understand our complaints process better.
Continue reading about New videos to support residents with the complaints processNews:
Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand
3 July 2025
The Housing Ombudsman has published its Corporate Strategy 2025-30 and Business Plan for 2025-26, approved by the Secretary of State.
Continue reading about Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand
Property investment and house mortgage financial. Wooden blocks stacked steps to House. Concept of home loan and risk management.
Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
2 July 2025
Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
Continue reading about Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints
29 May 2025
The Housing Ombudsman has released its latest Spotlight report titled “Repairing Trust” which sheds light on the national crisis in maintaining England’s social housing.
Continue reading about Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
Continue reading about Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
20 March 2025
Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
Continue reading about Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
Continue reading about Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
25 February 2025
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
Continue reading about Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
One Housing discovers over 800 incorrect records on asbestos
20 February 2025
A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.
Continue reading about One Housing discovers over 800 incorrect records on asbestos
Annual Report and Accounts (ARA) 2023-24 published
5 February 2025
Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.
Continue reading about Annual Report and Accounts (ARA) 2023-24 published