Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
Continue reading about Annual Report 2019-20 publishedNews:
Two Business people working together on laptop meeting with technology
Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the Regulator
Third Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
Continue reading about Third Insight report highlights Covid-19 impact on complaints
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistency
Ombudsman’s second Insight report shares latest data and case studies
22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studies
New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading about New Insight report shares knowledge and learning from casework
Housing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue reading about Housing Ombudsman launches consultations for improved service
Richard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue reading about Richard Blakeway starts new role as Housing Ombudsman
Our response to the New Homes Ombudsman consultation
23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue reading about Our response to the New Homes Ombudsman consultation
Annual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 published