New guidance for landlords
10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
Continue reading about New guidance for landlordsLatest News
New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading about New Insight report shares knowledge and learning from caseworkChanges to the designated person role during the General Election period
14 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Continue reading about Changes to the designated person role during the General Election periodHousing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue reading about Housing Ombudsman launches consultations for improved serviceRichard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue reading about Richard Blakeway starts new role as Housing OmbudsmanOur response to the New Homes Ombudsman consultation
23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue reading about Our response to the New Homes Ombudsman consultationAnnual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 publishedHousing Ombudsman publishes new three-year plan
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue reading about Housing Ombudsman publishes new three-year planNew report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Continue reading about New report puts the spotlight on complaints about repairsResponse to Strengthening Consumer Redress report
24 January 2019
Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]
Continue reading about Response to Strengthening Consumer Redress report