Housing Ombudsman launches consultation on plans for 2021-22
24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
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Housing Ombudsman statement on the Social Housing White Paper
17 November 2020
The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.
Continue reading about Housing Ombudsman statement on the Social Housing White PaperReport published on five cases of severe maladministration
22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
Continue reading about Report published on five cases of severe maladministrationNew ARAC members appointed
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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New report focuses on leaseholders and shared owners
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
Continue reading about New report focuses on leaseholders and shared ownersAnnual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the RegulatorThird Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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Statement on proposals to remove the democratic filter
20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
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