Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

News

Richard Blakeway reappointed as Ombudsman

15 August 2022

Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.

Housing Ombudsman Richard Blakeway

On behalf of the Secretary of State for Levelling Up, Housing and Communities, Eddie Hughes MP, the Minister for Rough Sleeping and Housing, has reappointed Richard Blakeway as the Housing Ombudsman for three years. The reappointment starts on 1 September 2022 and will end on 31 August 2025.

Richard was first appointed to the role in September 2019. He has extensive experience in the housing sector and currently chairs the Ombudsman Association.

For further information on Richard’s background and experience see our leadership team page.