News Archives - Page 28 of 29 - Housing Ombudsman

Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

Housing Ombudsman launches consultations for improved service

25 October 2019

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

Richard Blakeway starts new role as Housing Ombudsman

2 September 2019

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

Housing Ombudsman publishes new three-year plan

6 June 2019

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

Response to Strengthening Consumer Redress report

24 January 2019

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]