24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector
House, Real Estate Agent, Backgrounds, Loan
27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
Continue reading about Gas safety and repairs feature in latest decisions published
20 July 2021
We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice
Continue reading about Our first podcast discusses complaints as Covid-19 restrictions change
Complaint button keyboard with pen icon internet concept
6 July 2021
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
Continue reading about New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
29 June 2021
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
Continue reading about Our online casebook reaches 350 decisions for wider learning across the sector
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23 June 2021
We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.
Continue reading about Housing Ombudsman’s latest Insight report shows significant increase in complaints
10 June 2021
Housing Ombudsman is committed to social value principles when we do business with suppliers.
Continue reading about Housing Ombudsman publishes social value policy
2 June 2021
The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Housing Ombudsman’s first independent review of service complaints published
24 May 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.
Continue reading about New dates released for regional landlord forums
18 May 2021
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised
Continue reading about Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints