We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News

New dates released for regional landlord forums

24 May 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.

Following the success of our first round of landlord forums, we have released new dates for landlords to participate.

Each regional forum will give landlords the opportunity to hear from the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning.

Topics for discussion include the Complaint Handling Code and Complaint Handling Failure orders.

The new dates are:

  • North East and Yorkshire and the Humber hosted by Karbon Homes: Wednesday 7 July –
  • North West hosted by Southway: Thursday 15 July –
  • Greater London hosted by Catalyst: Wednesday 21 July –
  • South East hosted by Raven Housing Trust: Thursday 22 July –

Attendance will be on a first come, first served basis. Please register your interest using the links above.

Our Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page