Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.


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New case studies added

13 September 2018

We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.

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Consumer redress in the housing market

8 May 2018

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.

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