We hope you like the new look and improved navigation to the website. It will help you to find the information you want more easily. It provides clearer signposting and information for our two key user groups – residents and landlords.
We have also made changes to our online complaint form. Users can now upload documents when they submit their complaint. Our case studies section now includes a search function to look for particular categories and/or examples of cases at the different stages of our process.
We will be continuing to develop the website. Providing more information such as additional case studies and new material. To share our learning and support landlords and residents in dispute resolution.
Let us know if you have any comments about the new website or suggestions by emailing news@housing-ombudsman.org.uk