We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Consultation responses News

Consumer redress in the housing market

8 May 2018

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’. We support the proposal to improve consumer access to redress across the housing and property sector.

Our response to the consultation highlights that we favour a simplification of the private sector redress scheme. And closer working between our service and a single private sector ombudsman. We consider that a shared single point of access through a customer portal is the most attractive and cost-effective way forward.

Our full response is available online.