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Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence

30 November 2021

Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.

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In our latest podcast NHF’s Catherine Ryder explores our damp and mould report with the Ombudsman

25 November 2021

Episode 3 of our Podcast is out now

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Housing Ombudsman’s latest Insight report shows increase in complaints  

23 November 2021

We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.

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Evolve Housing + Support correction

19 November 2021

Quarterly report on complaint handling failure orders updated

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Severe maladministration finding on Abri case for significant detriment to vulnerable resident 

18 November 2021

The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident. 

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Housing Ombudsman improves performance despite challenges of pandemic 

16 November 2021

The Housing Ombudsman maintained strong performance against all its targets in 2020-21 despite the unprecedented year, states its Annual Report published today.

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Quarterly report on complaint handling failure orders updated

12 November 2021

The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.

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Housing Ombudsman issues 29 complaint handling failure orders 

9 November 2021

The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.

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New guidance for landlords on disrepair claims

3 November 2021

We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.

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Upcoming Training and events

1 November 2021

Webinar, forums and workshops

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