New workshops focus on quick and efficient complaints resolution
9 August 2018
Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.
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Housing Ombudsman appoints new Panel of Advisors
12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Continue readingAnnual report 2017-18 published
6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
Continue readingBusiness Plan 2018-19 published
15 June 2018
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
Continue readingWelcome to our new website
24 May 2018
We are pleased to launch our new website today.
Continue readingConsumer redress in the housing market
8 May 2018
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Continue readingTackling unfair practices in the leasehold market
16 January 2018
We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.
Continue readingNew Homes Ombudsman consultation
16 January 2018
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.
Continue readingStatement on cross-sector Housing Ombudsman consultation
30 November 2017
We welcome the Secretary of State’s announcement that there will be a consultation on options to improve redress across the housing sector.
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