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Evolve Housing + Support correction

19 November 2021

Quarterly report on complaint handling failure orders updated

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Severe maladministration finding on Abri case for significant detriment to vulnerable resident 

18 November 2021

The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident. 

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Housing Ombudsman improves performance despite challenges of pandemic 

16 November 2021

The Housing Ombudsman maintained strong performance against all its targets in 2020-21 despite the unprecedented year, states its Annual Report published today.

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Quarterly report on complaint handling failure orders updated

12 November 2021

The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.

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Housing Ombudsman issues 29 complaint handling failure orders 

9 November 2021

The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.

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New guidance for landlords on disrepair claims

3 November 2021

We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.

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Upcoming Training and events

1 November 2021

Webinar, forums and workshops

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Enewsletter: October issue out now

29 October 2021

The latest issue of our e-newsletter, Housing Ombudsman News is out now

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Housing Ombudsman urges zero tolerance approach on damp and mould

26 October 2021

Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.

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Online casebook reaches almost 1,000 decisions

19 October 2021

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

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