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New build show homes on a purpose built estate near London

Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council

24 October 2023

The Ombudsman has released its special investigation report into Islington Council, looking at four key themes for improvements based off its casework.

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Ombudsman’s Annual Complaints Review reveal a 323% rise in severe maladministration findings

17 October 2023

The Ombudsman has released its Annual Complaints Review for 2022-23, showing all the key complaints statistics from social housing last year.

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‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour

12 October 2023

The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.

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Housing Ombudsman publishes revised Scheme to extend fairness to all residents beyond individual complaints

10 October 2023

The Housing Ombudsman has gained new powers to issue wider orders under the Social Housing Regulation Act, allowing it to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.

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Damage caused by water leakage on a wall and ceiling

Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody

5 October 2023

Peabody has been ordered to pay £8,300 in compensation in two cases after leaving residents in poor state of repair for years, with one resident and her family living with leaks for three years.

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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould

3 October 2023

The Ombudsman has found severe maladministration for A2Dominion in two separate cases after it failed both households on repair issues for a significant number of months.

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Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements

28 September 2023

The Ombudsman has launched its consultation, in partnership with the Local Government and Social Care Ombudsman, on a revised Complaint Handling Code.

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Ombudsman records highest level of non-compliance in complaint handling failure orders

19 September 2023

The Ombudsman’s latest Complaint Handling Failure Order report shows the highest number of non-compliant landlords with the orders since the data was first recorded.

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Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.

Pests and gas safety cases feature in latest Insight report as determination numbers rise

12 September 2023

The Ombudsman has released its Insight report reflecting on the first quarter of this year, learning from pest infestation cases, gas safety and emerging trends from its frontline caseworkers.

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Six severe maladministration findings for GreenSquareAccord as Ombudsman launches special investigation

7 September 2023

The Ombudsman has made six findings of severe maladministration against GreenSquareAccord in three different cases relating to noise, pests and repairs, leading to the Ombudsman launching a special investigation into the landlord.

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