Read our latest e-newsletter
1 August 2019
The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.
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Annual Report 2018-19 published
23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue readingSubscription invoices 2019-20
6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Continue readingHousing Ombudsman publishes new three-year plan
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue readingOnline complaint form: technical issues
6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
Continue readingNew report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Continue readingHousing Ombudsman issues special report on Metropolitan
16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Continue readingHousing Ombudsman launches consultation on three year corporate plan
12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Continue readingOur response to the social housing green paper
7 November 2018
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
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