24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
Continue reading16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
Continue reading11 March 2021
The latest issue of our e-newsletter, Housing Ombudsman News is out now
Continue reading9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Continue reading23 February 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
Continue reading22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading19 February 2021
We have added new webinar dates focused on our spotlight report on heating and hot water
Continue reading16 February 2021
We have today published a report focused on complaints about heating and hot water
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