Hostile email alert
28 April 2022
See important message about our info@housing-ombudsman.org.uk in box
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Severe maladministration for Clarion’s repeated complaint handling failures
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
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April newsletter out now
25 April 2022
The April issue of our e-newsletter is out now.
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Ombudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
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Ombudsman’s online casebook reaches nearly 1,800 decisions
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
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Severe maladministration for Tendring Council’s significant and avoidable delays
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue readingOmbudsman calls for stronger regulation of managing agents
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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New Complaint Handling Code webinars
15 March 2022
Our new series of webinars will discuss the revised Code which will be implemented on 1 April 2022.
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Two severe maladministration findings for L&Q
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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March newsletter out now
11 March 2022
The March issue of our e-newsletter is out now.
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