20 March 2025
Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
Continue reading about Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
Continue reading about Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships25 February 2025
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
Continue reading about Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints20 February 2025
A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.
Continue reading about One Housing discovers over 800 incorrect records on asbestos6 February 2025
Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]
Continue reading about Housing Ombudsman statement on Awaab’s Law5 February 2025
Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.
Continue reading about Annual Report and Accounts (ARA) 2023-24 published30 January 2025
Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health
Continue reading about Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health23 January 2025
Ombudsman shares steps to improve knowledge and information management following Spotlight report
Continue reading about Ombudsman shares steps to improve knowledge and information management following Spotlight report16 January 2025
Housing Ombudsman orders Sage Homes to conduct an independent review which found failings in Sage Home’s approach to addressing vulnerabilities and safeguarding concerns.
Continue reading about Independent review finds critical areas for improvement in Sage Homes approach to handling complaints with safeguarding concerns9 January 2025
Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition
Continue reading about Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition