First annual review of complaints examines sector’s performance
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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New three-year plan focused on meeting unprecedented increase in demand
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
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Mould and damp staining painted wall surface around an internal home window.
Two severe maladministration findings for LB Lambeth’s failings on damp and mould case
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
Continue readingHousing Ombudsman’s latest Insight report shows complaints continuing to rise
22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue readingOur latest podcast discusses disrepair protocol
16 February 2022
Episode four of our Podcast is out now
Continue readingNew web page for regional landlord forums
15 February 2022
New web page for regional landlord forums
Continue readingSevere maladministration after roof leak affected vulnerable resident of LB Haringey
15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
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Enewsletter: February issue out now
10 February 2022
The latest issue of our e-newsletter, Housing Ombudsman News is out now
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Finger on computer keyboard keys with Complaint word
Housing Ombudsman issues 19 complaint handling failure orders
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
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Complaint button keyboard with pen icon internet concept
Housing Ombudsman issues Special Report on Lambeth’s complaint handling
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
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