Latest News

First annual review of complaints examines sector’s performance

9 March 2022

We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.

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New three-year plan focused on meeting unprecedented increase in demand 

3 March 2022

We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.

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Mould and damp staining painted wall surface around an internal home window.

Two severe maladministration findings for LB Lambeth’s failings on damp and mould case

1 March 2022

The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.

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Housing Ombudsman’s latest Insight report shows complaints continuing to rise

22 February 2022

We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.

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Our latest podcast discusses disrepair protocol

16 February 2022

Episode four of our Podcast is out now

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New web page for regional landlord forums

15 February 2022

New web page for regional landlord forums

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Severe maladministration after roof leak affected vulnerable resident of LB Haringey

15 February 2022

The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.  

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Enewsletter: February issue out now

10 February 2022

The latest issue of our e-newsletter, Housing Ombudsman News is out now

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Housing Ombudsman issues 19 complaint handling failure orders  

9 February 2022

The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.

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Complaint button keyboard with pen icon internet concept

Housing Ombudsman issues Special Report on Lambeth’s complaint handling  

1 February 2022

The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.

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