Latest News

New webinars on landlord performance reports

9 February 2021

We are hosting new webinars on landlord performance reports

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February 2021 enewsletter: see our latest news

4 February 2021

The February issue of Housing Ombudsman News is out now.

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Housing Ombudsman creates new panel for a stronger resident voice

3 February 2021

Recruitment for our new Resident Panel has opened.

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Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.

Housing Ombudsman finds severe maladministration on Orbit case

27 January 2021

Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation

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Temporary phone line hours and post arrangements

15 January 2021

Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service.

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New HQN Workshops for 2021

22 December 2020

New HQN workshops dates released

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New 2021 dates set for Complaint Handling Code webinars

18 December 2020

We have added new webinar dates on the Complaint Handling code for 2021

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Ombudsman’s Insight report shares latest data and case studies

17 December 2020

Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.

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Online complaint form: temporary technical issues

15 December 2020

We experienced some temporary technical issues with our online complaint form between 6pm on Thursday 10 December and up to 3pm on Monday 14 December.

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