Latest News

Housing Ombudsman launches consultation on three year plan

14 October 2021

We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.

Continue reading

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

Continue reading

Our latest Podcast discusses severe maladministration

29 September 2021

Episode 2 of our Podcast is out now

Continue reading
Some document folders under a magnifying glass. Digital illustration.

Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs

29 September 2021

The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.

Continue reading

Housing Ombudsman appoints new Advisory Board

22 September 2021

The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021

Continue reading
Group Of Businesswomen Collaborating In Creative Meeting Around Table In Modern Office

Housing Ombudsman launches project on widening access to complaints

8 September 2021

This project will explore accessibility among potentially hard to reach groups.

Continue reading

Complaints to the Ombudsman continue to rise

1 September 2021

The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.

Continue reading

Ombudsman’s online casebook shares more learning for the sector  

24 August 2021

Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.

Continue reading
House, Real Estate Agent, Backgrounds, Loan

Gas safety and repairs feature in latest decisions published

27 July 2021

Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.

Continue reading
Keyboard with blue Newsletter key and copy space. 3d illustration.

Enewsletter: July issue out now

20 July 2021

The latest issue of our e-newsletter, Housing Ombudsman News is out now

Continue reading