Latest News

New case studies added

13 September 2018

We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.

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Social housing green paper: Using our complaints knowledge to respond

23 August 2018

Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.

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New workshops focus on quick and efficient complaints resolution

9 August 2018

Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.

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Housing Ombudsman appoints new Panel of Advisors

12 July 2018

The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.

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Annual report 2017-18 published

6 July 2018

The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.

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Business Plan 2018-19 published

15 June 2018

The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.

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Welcome to our new website

24 May 2018

We are pleased to launch our new website today.

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Consumer redress in the housing market

8 May 2018

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.

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Tackling unfair practices in the leasehold market

16 January 2018

We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.

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New Homes Ombudsman consultation

16 January 2018

We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.

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