Housing Ombudsman launches consultation on three year plan
14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
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Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years
7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue readingOur latest Podcast discusses severe maladministration
29 September 2021
Episode 2 of our Podcast is out now
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Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs
29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
Continue readingHousing Ombudsman appoints new Advisory Board
22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
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Housing Ombudsman launches project on widening access to complaints
8 September 2021
This project will explore accessibility among potentially hard to reach groups.
Continue readingComplaints to the Ombudsman continue to rise
1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue readingOmbudsman’s online casebook shares more learning for the sector
24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
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House, Real Estate Agent, Backgrounds, Loan
Gas safety and repairs feature in latest decisions published
27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
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Enewsletter: July issue out now
20 July 2021
The latest issue of our e-newsletter, Housing Ombudsman News is out now
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