Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

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Richard Blakeway extended in Housing Ombudsman role

17 June 2025

The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.

Richard Blakeway

The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.

The extension comes at a time of change for the housing sector. This includes the Renters Rights’ Bill and the potential for an extension of our powers and the introduction of Awaab’s Law.

We have seen significant growth in our remit alongside increasing demands on our service since Mr Blakeway was first appointed to the role in 2019. In that time he’s overseen the introduction of new powers in the Social Housing Regulation Act, including the statutory Complaint Handling Code, as well as new learning tools for landlords under our Centre for Learning.