30 January 2025
Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health
Continue reading about Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health23 January 2025
Ombudsman shares steps to improve knowledge and information management following Spotlight report
Continue reading about Ombudsman shares steps to improve knowledge and information management following Spotlight report16 January 2025
Housing Ombudsman orders Sage Homes to conduct an independent review which found failings in Sage Home’s approach to addressing vulnerabilities and safeguarding concerns.
Continue reading about Independent review finds critical areas for improvement in Sage Homes approach to handling complaints with safeguarding concerns11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
Continue reading about Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction5 December 2024
Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
Continue reading about Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
Continue reading about Ombudsman special investigation into Camden Council reveals defensive complaint handling culture21 November 2024
Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman
Continue reading about Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
Continue reading about Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
Continue reading about Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report6 November 2024
We are taking a big step towards providing a more inclusive service to residents.
Continue reading about Ombudsman updates online webform to improve resident complaint journey