14 December 2021
A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.
Continue reading about Group complaint demonstrates impact of Housing Ombudsman decisions30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
Continue reading about Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows increase in complaints19 November 2021
Quarterly report on complaint handling failure orders updated
Continue reading about Evolve Housing + Support correction18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
Continue reading about Severe maladministration finding on Abri case for significant detriment to vulnerable resident12 November 2021
The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.
Continue reading about Quarterly report on complaint handling failure orders updated9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
Continue reading about Housing Ombudsman issues 29 complaint handling failure orders3 November 2021
We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.
Continue reading about New guidance for landlords on disrepair claims26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
Continue reading about Housing Ombudsman urges zero tolerance approach on damp and mould19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
Continue reading about Online casebook reaches almost 1,000 decisions