News: Press releases

Man getting warm up his hand over an electric radiator of heating at home

Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home

5 September 2023

We have found severe maladministration for Onward Homes after a vulnerable resident, whose heating was on full and would not turn off during the summer months, collapsed several times in her home – only to […]

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Photograph of various tools and wooden house Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester

24 August 2023

The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years

22 August 2023

The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.

Continue reading about Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years