16 January 2025
Housing Ombudsman orders Sage Homes to conduct an independent review which found failings in Sage Home’s approach to addressing vulnerabilities and safeguarding concerns.
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9 January 2025
Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition
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11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
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5 December 2024
Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
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28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
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21 November 2024
Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman
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19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
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12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
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5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
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16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
Continue reading about Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings