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News: Press releases

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New guidance issued on complaint handling for governing bodies, as quarterly failure orders published

6 July 2021

The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling

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Housing Ombudsman’s latest Insight report shows significant increase in complaints

23 June 2021

We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.

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