Our latest podcast discusses the Spotlight report on noise complaints
13 December 2022
Seaon 2 Episode 3
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Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case
10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.
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new member on wooden background
New ARAC member appointed
24 October 2022
New ARAC member
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Our latest podcast discusses a deconstructed repairs case
9 June 2022
Season 2 Episode 2
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Sustainability topic and union chart of people, planet and profit on chalkboard with glowing light bulbs
Supplier responses to our Social Value survey
30 May 2022
Social Value responses from our strategic suppliers
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Our latest podcast discusses our strengthened Complaint Handling Code
5 May 2022
The latest episode of our podcast
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Index cards for organizing business contacts and information
Ombudsman’s online casebook reaches nearly 1,800 decisions
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
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Our latest podcast discusses disrepair protocol
16 February 2022
Episode four of our Podcast is out now
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New web page for regional landlord forums
15 February 2022
New web page for regional landlord forums
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Severe maladministration after roof leak affected vulnerable resident of LB Haringey
15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
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