10 October 2022
The Ombudsman has issued a special report on Clarion following concerns about its response to complaints about damp and mould and pest control.
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6 October 2022
Latest newsletter
Continue reading about October newsletter out now
Ombudsman word from wooden blocks on desk, public administration concept
3 October 2022
Changes to the Housing Ombudsman Scheme took effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on a complaint.
Continue reading about Scheme changes improve access to Ombudsman
29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
Continue reading about Housing Ombudsman’s latest insight report shows complaints remain high
Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation
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8 September 2022
We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.
Continue reading about Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued
15 August 2022
Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.
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Ombudsman word from wooden blocks on desk
10 August 2022
Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.
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4 August 2022
We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.
Continue reading about Second annual landlord and resident panel surveys launched
pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.
3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
Continue reading about Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation