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Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate

8 December 2022

The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.

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Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case

6 December 2022

The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.

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Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.  

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Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

29 November 2022

The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.

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