24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
Continue reading about Housing Ombudsman sets out new framework on systemic issues16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
Continue reading about First Independent Reviewer of Service Complaints appointed9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual cases3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Continue reading about Housing Ombudsman finds severe maladministration on Woking case23 February 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
Continue reading about Housing Ombudsman Service holds regional discussion forums for landlords22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading about Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints3 February 2021
Recruitment for our new Resident Panel has opened.
Continue reading about Housing Ombudsman creates new panel for a stronger resident voice27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
Continue reading about Housing Ombudsman finds severe maladministration on Orbit case