Resource and respect complaint teams, says Ombudsman
7 June 2022
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
Continue reading about Resource and respect complaint teams, says OmbudsmanLatest News
Supplier responses to our Social Value survey
30 May 2022
Social Value responses from our strategic suppliers
Continue reading about Supplier responses to our Social Value surveySevere maladministration for Hackney’s damp and mould delays
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
Continue reading about Severe maladministration for Hackney’s damp and mould delaysSevere maladministration for Clarion’s complaint handling failings
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about Severe maladministration for Clarion’s complaint handling failingsSevere maladministration for Clarion’s repeated complaint handling failures
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
Continue reading about Severe maladministration for Clarion’s repeated complaint handling failuresOmbudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about Ombudsman launches call for evidence on noise complaintsSevere maladministration for Tendring Council’s significant and avoidable delays
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about Severe maladministration for Tendring Council’s significant and avoidable delaysOmbudsman calls for stronger regulation of managing agents
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
Continue reading about Ombudsman calls for stronger regulation of managing agentsTwo severe maladministration findings for L&Q
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
Continue reading about Two severe maladministration findings for L&QFirst annual review of complaints examines sector’s performance
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
Continue reading about First annual review of complaints examines sector’s performance