We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News Press releases

Annual Report and Accounts (ARA) 24-25 published

16 December 2025

We have published our Annual Report and Accounts for 24-25.

Annual report and accounts 2024-25. For the period 1 April 2024 to march 2025

We have published our Annual Report and Accounts for 24-25. This sets out the demand on the service. It also shows that we issued 30% more case determinations in 24-25 compared to 23-24. 

The Annual Report and Accounts (ARA) 2024-25 also includes: 

  • a foreword from Housing Ombudsman Richard Blakeway which outlines the new normal we are now operating within 
  • a performance overview that contains a short summary of our vision, values, strategic objectives, and key activities during 2023-24 
  • a performance analysis which provides a more detailed assessment against our key performance indicators and business plan deliverables under each of our 4 strategic objectives 
  • accountability report 
  • financial statements 
  • a review of our performance against the Ombudsman Assocation’s Service Standards 

Annual Report and Accounts 2024-25 (PDF)

Annual Report and Accounts spread 2024-25 (PDF)

Annual Report and Accounts 2024-25 (large text PDF)

Annual Report and Accounts 2024-25 (accessible text version)