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Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

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Statement on proposals to remove the democratic filter

20 July 2020

The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress

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Guidance on best practice for landlords during Covid-19 – Updated

14 July 2020

Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time

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New complaints code aims for speedier redress and more consistency

7 July 2020

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

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Read our latest e-newsletter

26 June 2020

The June issue of our e-newsletter, Housing Ombudsman News, is available now.

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Ombudsman’s second Insight report shares latest data and case studies

22 June 2020

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords. 

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New guidance for landlords on complaint handling and coronavirus

8 April 2020

Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time

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Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

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Read our latest e-newsletter

5 March 2020

The March issue of our e-newsletter, Housing Ombudsman News, is available now.

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Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

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