Latest News

New guidance for landlords

10 February 2020

We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints

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New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

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New HQN repairs workshops for 2020

13 December 2019

We’ve arranged a new a series of workshops to help landlords deal with repairs complaints

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Changes to the designated person role during the General Election period

14 November 2019

As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.

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Housing Ombudsman launches consultations for improved service

25 October 2019

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

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Read our latest e-newsletter

16 September 2019

The September issue of our e-newsletter, Housing Ombudsman News, is available now.

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Richard Blakeway starts new role as Housing Ombudsman

2 September 2019

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

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New workshops shine the spotlight on repairs

29 August 2019

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?

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Our response to the New Homes Ombudsman consultation

23 August 2019

We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.

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New videos launched

2 August 2019

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

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