New guidance for landlords
10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
Continue readingLatest News
New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue readingNew HQN repairs workshops for 2020
13 December 2019
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Continue readingChanges to the designated person role during the General Election period
14 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Continue readingHousing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue readingRead our latest e-newsletter
16 September 2019
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
Continue readingRichard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue readingNew workshops shine the spotlight on repairs
29 August 2019
Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?
Continue readingOur response to the New Homes Ombudsman consultation
23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue readingNew videos launched
2 August 2019
We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.
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