We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News

Memorandum of Understanding signed with the New Homes Ombudsman

4 January 2024

The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

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The Housing Ombudsman and New Homes Ombudsman have signed a Memorandum of Understanding (MoU) setting out how the two bodies will work with each other.

The MoU is based on the relevant provisions in the Building Safety Act 2022 and the Housing Act 1996, whilst recognising that the New Homes Ombudsman is currently a voluntary scheme.

It sets out the functions of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions.

It also clarifies any potential overlap in the jurisdiction of the Ombudsmen to ensure that it is clear to both parties which complaints they investigate.

Read more about the MoU