We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Latest News

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

14 May 2024

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

Continue reading about Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

Ombudsman appoints new 1,500 strong Resident Panel

9 May 2024

The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.

Continue reading about Ombudsman appoints new 1,500 strong Resident Panel