5 May 2023
In the first of a monthly series, the Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice decisions to promote positive learning4 May 2023
The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.
Continue reading about Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”3 May 2023
The Ombudsman has launched its business plan for 2023-24 which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman publishes business plan 2023-2420 April 2023
The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.
Continue reading about Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding18 April 2023
The Ombudsman has found severe maladministration for Notting Hill Genesis after it left a resident living in a second floor flat with a faulty window that was described as having the potential to fall out.
Continue reading about Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months13 April 2023
The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.
Continue reading about Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling11 April 2023
The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.
Continue reading about Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints5 April 2023
The Ombudsman has found severe maladministration for how Sovereign dealt with a leak in a residents’ roof, awarding £5,000 in compensation for the failings and distress caused.
Continue reading about Ombudsman awards resident £5,000 after severe maladministration finding for Sovereign3 April 2023
The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.
Continue reading about Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould28 March 2023
The Ombudsman has released its special investigation into Rochdale Boroughwide Housing, which has found that tackling a prevailing culture of ‘othering’ of residents, exacerbated by extremely poor data practices, will be crucial as the landlord recovers.
Continue reading about Ombudsman finds culture of ‘othering’ residents lies at the heart of Rochdale Boroughwide Housing’s issues and identifies lessons for sector