Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

News:

Spotlight report on attitudes, rights and respect webinar

26 February 2024

26/02/2024 @ 12:00-13:00 – This webinar will allow you hear directly from the Housing Ombudsman Service on its latest Spotlight report, which looks at attitudes, rights and respect in social housing. You can read the report in full and find guidance notes for landlords and residents on our dedicated landing page (coming soon!). Registration has now closed for this […]

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FULLY BOOKED: Centre for Learning: Spotlight on Knowledge and Information Management virtual classroom

28 February 2024

28/02/2024 @ 10:00-12:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report published in May 2023. By the end of the […]

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FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

6 March 2024

06/03/2024 @ 14:00-16:00 – This session is now fully booked. Please see our other dates below: 18 April 2024 2pm-4pm 24 April 2024 10am-12pm 02 May 2024 10am-12pm 15 May 10am-12pm   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

13 March 2024

13/03/2024 @ 10:00-12:00 – This session is now fully booked. Please see our other dates below: 18 April 2024 2pm-4pm 24 April 2024 10am-12pm 02 May 2024 10am-12pm 15 May 10am-12pm   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

19 March 2024

19/03/2024 @ 14:00-16:00 – This session is now fully booked. Please see our other dates below: 18 April 2024 2pm-4pm 24 April 2024 10am-12pm 02 May 2024 10am-12pm 15 May 10am-12pm   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

21 March 2024

21/03/2024 @ 10:00-12:00 – This session is now fully booked. Please see our other dates below: 18 April 2024 2pm-4pm 24 April 2024 10am-12pm 02 May 2024 10am-12pm 15 May 10am-12pm   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports […]

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Learning from severe maladministration with A2Dominion

25 March 2024

25/03/2024 @ 10:00-11:00 – Join the Housing Ombudsman Service and A2Dominion at our first severe mal webinar on 25 March 2024. Hosted by the Housing Ombudsman Service, A2Dominion lead the webinar to share the learning following two findings of severe maladministration. Since the findings of severe mal, the landlord has worked proactively across its departments to make improvements which […]

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FULLY BOOKED: Centre for Learning: Spotlight on Knowledge and Information Management virtual classroom

26 March 2024

26/03/2024 @ 14:00-16:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report published in May 2023. By the end of the […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Knowledge and Information Management virtual classroom