We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Learning from severe maladministration with A2Dominion

Join the Housing Ombudsman Service and A2Dominion at our first severe mal webinar on 25 March 2024.

Hosted by the Housing Ombudsman Service, A2Dominion lead the webinar to share the learning following two findings of severe maladministration. Since the findings of severe mal, the landlord has worked proactively across its departments to make improvements which have been included in its new corporate strategy.  

Member landlords are invited to attend to hear about the improvements A2Dominion have been making and will have the opportunity to ask questions at the end of the session.

The webinar will be held on 25 March 2024 at 10am – 11am.

Please visit the Learning Hub ‘My Courses’ page to book a place.

Accessing the new Landlord Learning Hub for the first time?

All landlords will be required to create a new account in the new Hub to access the free webinar.

How to create a new account

  • Simply use the link below and you will be directed to the login page of the new Learning Hub
  • Scroll down and select the ‘create a new account’ button
  • Fill in the online form with your details
  • Select ‘create my new account’ to finish

Create your account and book your place 

Date: 25 March 2024

Time: 10:00-11:00

Categories: