18 May 2023
The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.
Continue reading about Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures
Stack of paperwork on a light grey background
16 May 2023
The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould with the other for poor complaint handling.
Continue reading about Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council
closeup of old dirty window sill
11 May 2023
The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.
Continue reading about Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months
9 May 2023
The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.
Continue reading about Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
5 May 2023
In the first of a monthly series, the Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice decisions to promote positive learning
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4 May 2023
The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.
Continue reading about Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”
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20 April 2023
The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.
Continue reading about Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding
Open window. PVC plastic.
18 April 2023
The Ombudsman has found severe maladministration for Notting Hill Genesis after it left a resident living in a second floor flat with a faulty window that was described as having the potential to fall out.
Continue reading about Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.
13 April 2023
The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.
Continue reading about Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling
A fire door sign, screwed into a fire door
11 April 2023
The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.
Continue reading about Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints