13 August 2024
Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
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18 July 2024
Ombudsman urges ethical complaint culture as non-compliance with handling orders rises
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16 July 2024
Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
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11 July 2024
The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.
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10 July 2024
Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together
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9 July 2024
Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks
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21 May 2024
Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report
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16 May 2024
Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
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14 May 2024
Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture
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25 April 2024
Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.
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