20 February 2025
A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.
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6 February 2025
Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]
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5 February 2025
Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.
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30 January 2025
Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health
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23 January 2025
Ombudsman shares steps to improve knowledge and information management following Spotlight report
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16 January 2025
Housing Ombudsman orders Sage Homes to conduct an independent review which found failings in Sage Home’s approach to addressing vulnerabilities and safeguarding concerns.
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9 January 2025
Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition
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11 December 2024
Ombudsman urges the sector to overcome its ‘complacency’ towards dealing with hazards ahead of Awaab’s Law introduction
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5 December 2024
Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays
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28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
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